Shipping and Handling

At Hola, we make hotel toiletries and guest amenity sourcing simple, reliable, and transparent. We supply hotel soaps, shampoos, shower gels, dental kits, vanity kits, dry amenities, dispensers, guest slippers, and other hospitality essentials to hotels, resorts, guest houses, boutique stays, Airbnb properties, and bulk buyers across India.

This Shipping and Handling Policy explains how we process, pack, dispatch, and deliver orders placed through www.buyhola.com.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order. Standard ready-stock products are usually processed within 1 to 3 business days.

Orders are processed on business days, excluding Sundays and public holidays. If your order is placed on a holiday or non-working day, it will be processed on the next working day.

For bulk orders, large hotel supply orders, customized packaging, private label products, or special requirements, processing time may vary depending on product availability, quantity, and production schedule.

Shipping Coverage

Hola offers shipping across India. We deliver hotel toiletries and guest amenities to hotels, resorts, warehouses, offices, and business locations based on the shipping address provided during checkout.

Delivery availability may depend on the serviceability of the customer’s location by our courier or logistics partners.

Shipping Charges

Shipping charges are calculated based on order value, product weight, package size, and delivery location.

Orders above ₹5,000 are eligible for free shipping, unless otherwise mentioned on the website or during checkout. For heavy, bulky, customized, or special logistics orders, additional shipping charges may apply.

Any applicable shipping cost will be shown at checkout before you complete your order.

Estimated Delivery Time

Delivery timelines may vary depending on the delivery location and courier partner.

In general, standard orders are delivered within 3 to 7 business days after dispatch. Remote locations, bulk shipments, customized orders, or logistics delays may require additional time.

Hola always tries to dispatch and deliver orders as quickly as possible, but delivery timelines are estimates and may be affected by courier delays, weather conditions, strikes, holidays, local restrictions, or other situations beyond our control.

Bulk Orders and Hotel Supply Shipments

As Hola serves hotels and hospitality businesses, many orders may include bulk quantities of toiletries and guest amenities. Bulk shipments may be packed in cartons or transport-safe packaging to reduce product damage during transit.

For large hotel procurement orders, our team may contact you to confirm delivery details, unloading requirements, GST details, or any special delivery instructions.

Order Tracking

Once your order is dispatched, you may receive tracking details through SMS, email, WhatsApp, or your registered account, depending on the shipping method used.

You can use the tracking details to check the shipment status directly with the courier or logistics partner.

If you do not receive tracking details after dispatch, you can contact our support team for assistance.

Address Change

Customers are requested to enter the correct shipping address, mobile number, GST details, and business name while placing an order.

If you want to change the delivery address, please contact us as soon as possible. Address changes can only be accepted before the order is dispatched.

Once the order has been shipped, we may not be able to change the delivery address.

Delayed Delivery

If your order is delayed beyond the expected timeline, please contact our support team. We will coordinate with the courier or logistics partner and help you with the latest shipment update.

Hola is not responsible for delays caused by incorrect address details, customer unavailability, courier issues, natural events, government restrictions, or circumstances outside our control.

Damaged or Missing Items

We take care to pack hotel toiletries and amenities safely before dispatch. However, if you receive a damaged parcel, opened package, or missing item, please inform us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

Order number
Clear photos or videos of the package
Photos of damaged or missing items
Outer carton image
Delivery label image

After verification, our team may offer a replacement, refund, store credit, or suitable solution based on the case.

Out of Stock Products

We try to maintain accurate stock information on our website. However, due to bulk demand or inventory movement, a product may sometimes become unavailable after order placement.

In such cases, our team will contact you and offer one of the following options:

Wait until the product is available
Ship available products first
Replace the product with a similar option
Cancel the unavailable item and process the applicable refund

GST Invoice

Hola provides GST-compliant invoices for eligible orders. Customers are requested to provide correct billing details and GST number at the time of placing the order.

Once the invoice is generated, changes in GST details may not be possible.

Delivery Attempt

Courier partners may attempt delivery as per their standard process. If the customer is unavailable, the address is incorrect, or delivery is refused, the shipment may be delayed, returned, or marked undeliverable.

Any additional cost for re-shipping, return shipping, or address correction may be charged to the customer.

Cancellations Before Dispatch

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation may not be possible. For shipped orders, the return or exchange policy will apply where applicable.

For customized, private label, printed packaging, or made-to-order hotel toiletries, cancellation may not be accepted once processing, printing, or production has started.

Contact Us

For shipping, delivery, tracking, or order-related support, please contact us:

Hola
Website: www.buyhola.com
Phone / WhatsApp: +91 972345 5627
Email: contact@buyhola.com

Our team will be happy to help you with your hotel toiletries and guest amenity orders.